Volunteer Program Manager

Habitat for Humanity of Madison & Clark Counties is seeking a Volunteer Program Manager to help plan, coordinate, and drive mission-critical elements of our volunteer strategy. This role coordinates various aspects of volunteer program management including recruitment, orientation, engagement, and retention of individual, church, corporate and civic volunteers. This role coordinates the communication, scheduling, logistics, and follow-up for those who seek to volunteer on construction sites, at affiliate ReStores, and at the administrative
office. Additionally, this role will provide construction volunteer crew leading on a regular basis. The Volunteer Program Manager will enthusiastically promote the mission of Habitat for Humanity and must be comfortable speaking publicly in faith-based, corporate, and civic settings. Other responsibilities include data management, volunteer waiver administration, and representing the affiliate at community engagement events.

The Volunteer Program Manager works in collaboration with all members of the Operations Team.

Reports to: Executive Director

Status: Full-time, Non-Exempt

Time requirements: Full time; some seasonal fluctuation; weekends and some evenings; flexibility of schedule determined by efficiencies achieved.

Responsibilities and Duties:
1. Volunteer Management (20%)

  • Recruit and schedule volunteers to serve in construction, ReStore, and administrative opportunities.
  •  Orient volunteers to Habitat’s mission and operational policies and procedures.
  • Maintain ongoing communications with volunteers regarding logistics and engagement opportunities.
  • Appreciate volunteers’ efforts through various strategies including appreciation events.
  • Manage volunteer database in manner to ensure data integrity and confidentiality.
  • Volunteer Crew & Site Supervision (50%)
  • Prepare scopes of work for scheduled volunteer crews.
  • Prepare site, tools, and materials for use by volunteer crews.
  • Assure that all preventative safety measures are in place prior to volunteer work beginning. This may include inspections of ladders, tools, and first aid kits. Preparation of hydration and snack station.
  • Teach volunteers how to complete the necessary tasks.
  • Involve the future homeowners in the construction process; team with regular volunteers.
  • Assure building sites are secure at the end of each work day, and ensure that tools, equipment and materials are secure from theft and vandalism.
  • Ensure all work activities are conducted using approved safety procedures and equipment.

3. Community Engagement Specialist (30%)

  • Collaborate with residents and other stakeholders in building & strengthening community partnerships.
  • Coordinate Partner Family events such as ground-breakings, wall-raisings, and home dedications.
  • Coordinate community engagement events that engage, inspire, and challenge community members with the mission of Habitat.


  • Committed resolve to mission and values of Habitat for Humanity and to the communities in which we partner and build.
  • Bachelor’s Degree (or equivalent), plus 2+ years of related volunteer engagement experience.
  • Excellent relationship building skills and ability to relate to people of varying backgrounds. Ability to recognize alignment of missions and engage in a collaborative manner.
  • Excellent writing and verbal communication skills. Ability to tailor and effectively communicate the message to varying audiences.
  • Excellent organizational skills, including prioritizing, analyzing, multi-tasking, problem solving and decision making.
  • Skilled in use of computer programs related to general professional office operations and fund development.
  • Ability to speak publicly about the mission of Habitat for Humanity and encourage support of volunteers, donors, suppliers and contractors
  • Personal qualities of integrity, honesty and dependability.
  • Ability to complete construction projects in accordance with Habitat requirements.
  • Commitment to workplace safety.
  • Ability to work effectively lead & teach skilled and unskilled volunteers.
  • Ability to organize and engage groups of volunteers for an effective and rewarding work experience.
  • Excellent job site and construction organizational skills, including problem solving and decision making.

Permits and Licenses:

  • Valid driver’s license with clean driving record In accordance with the American Disabilities Act: This position requires the physical ability to sit, walk, and/or stand for prolonged periods of time. The individual in this position must have the use of all senses, to include, but not be limited to sight, hearing, smell and taste while possessing the ability to stand, stoop, bend, grasp and/or hold to complete warehouse, storage shed, construction and grounds work. The normal work place will be on construction sites, in the warehouse and in the office. While HFHMCC offices are smoke-free and temperature controlled, a majority of the work may be in unconditioned spaces, and outdoors. The position requires persons who are able to safely lift 50-100 pounds on a regular and frequent basis.

Total Rewards Package includes regionally competitive compensation, health insurance, paid holidays,
vacation, sick leave, contributions toward retirement plan.

Non discriminatory hiring: All are welcome in the work without regard to race, religion, sex, age, ethnic background, color, national or local origin, creed, ancestry, status with regard to public assistance, marital or family status, disability, military service, sexual orientation or other characteristic protected by law. Some positions may have minimum physical requirements which are delineated in the job description.

To apply: Interested candidates should submit a cover letter and resume, including three references, to russ@habitatmadisonclark.org. We will be accepting applicants until the position is filled.

Our Mission: Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.

Our Vision: A world where everyone has a decent place to live.
Affiliate Operating Values: We take initiative in the excellent pursuit of goodness, generosity, and gratitude.